Every user’s journey with your brand starts with the ad click. However, to get that ad click, they need to find your ad relevant. This is where Google’s Quality Score comes in.
Google Ads uses Quality Score to estimate the usefulness of your ads, keywords, and landing pages to the user’s experience. Campaigns with higher Quality Scores have lower costs per click and win better ad positions. Campaigns with lower Quality Scores, on the other hand, pay up to a 400% premium for less-desirable ad placements.
To enjoy all the benefits that come with a high Quality Score, you need to consider the following three factors:
- expected click-through rate
- ad relevance
- landing page experience
Today’s post will showcase everything you can do to improve your Google Ads’ landing page experience. Google’s documentation recommends all the tips discussed in this post on the subject, so everything you read today comes straight from the source.
What is landing page experience?
Google Ads uses landing page experience to measure how well-connected your landing page is to your ad. To calculate the experience, the platform analyzes your post-click landing page through a combination of automated systems and human evaluation.
The page experience you offer affects your Ad Rank and, therefore, your CPC and ad position. Your ads may show less often (or not at all) if you direct your users to disjointed, poorly designed, slow post-click landing pages.
Bottom line: It doesn’t matter how much you’re willing to spend on Google Ads. If your landing page experience doesn’t align with your users’ expectations, you’re not going to see profitable results.
How to improve your Google Ads’ landing page experience
Listed below are seven things you can do to ensure your landing page experience makes the cut.
Pay attention to page speed
A page that loads slowly has a higher bounce rate, a low average time-on-page, and a reduced conversion rate.
So, you need to ensure your landing page content loads instantly, because the faster it does, the more likely your prospect will be to view your offer and subsequently convert.
Also, every one-second delay in mobile page load time leads to a drop in conversions.
Use Google’s PageSpeed Insights to improve page speed by finding out any technical issues that might be impacting your page speed and user experience.
Hint: You can use Postclick’s Thor Render Engine to create fast-loading landing pages that ensure a decrease in bounce rates, increased user engagement, and more advertising conversions.
Make your pages mobile-optimized
Google emphasizes a better mobile experience. The platform has taken steps to ensure advertisers take mobile optimization seriously by introducing initiatives, such as mobile-first indexing, responsive ads, and Accelerated Mobile Pages, among other initiatives.
Moreover, PubMatic’s Global Digital Ad Trends report predicts that mobile advertising spending will reach a whopping $400 billion by 2023, representing 80% of global digital ad spend.
So, advertisers need to ensure when someone clicks their mobile ad, users land on a post-click landing page that’s not only mobile-responsive, but also mobile-optimized.
Mobile-responsive pages meet the fundamental criteria for a positive mobile user experience. They reformat and restructure automatically for any device, regardless of screen size.
In comparison, mobile optimization involves designing each page element with the user experience in mind.
Optimize your mobile page experience by:
- Removing clutter.
- Adding sticky CTA buttons.
- Introducing click-to-call buttons.
- Featuring concise and readable copy.
Ensure your page is relevant to the ad
Your post-click landing page should be an extension of your ad. That means you need to ensure relevance and message-match between the pre- and post-click experiences.
If a user clicked an ad for a specific product, make sure you direct them to a dedicated landing page for that offer—not a generic product page or homepage that includes a myriad of other options, as this distracts them from getting what they originally wanted.
Maintaining the same message from your ad to your post-click landing page helps create relevance and increases the likelihood for conversions. Ensure you message-match user intent, headlines, copy, and brand imagery.
Personalize your page for different audience segments
A personalized post-click landing page should be a natural extension of its corresponding ad, and designed specifically for the audience segment that lands on it. Each page element should confirm the user has ended up in the right place, and that the offer they wanted is only a CTA click away.
Ad-to-page personalization presents users with a highly relevant and original experience throughout the entire campaign, beginning with the ad and continuing through to the post-click landing page. Successfully achieving ad-to-page personalization helps boost relevance—and that’s the primary factor in getting a good Quality Score.
When content is more relevant, it’s more likely to speak to users’ unique behavior and motivations, which means not only do you improve your landing page experience but you also increase your chances of getting advertising conversions. Creating ad-to-page personalization results in a positive brand impression, lower cost per click (CPC) and cost per acquisition (CPA), and increased ROAS.
Make your page easy to navigate
Landing page design is all about clearly communicating your offer to users in a way that’s easy to understand. That means organizing and designing your page so users find it easy to navigate and don’t have to hunt for crucial information.
Visual hierarchy determines which page elements engage the visitor first and the order in which they see them. By establishing a visual hierarchy, you ensure that communication between the user and your post-click landing page is seamless.
Use the following techniques to help establish visual hierarchy and make the page easy to navigate:
- Use the F page pattern. The F-pattern dictates that visitors read the page horizontally, first along the upper part of the content area, then move down the page and read across a second horizontal line. Arranging your landing page elements to fall into this visual order ensures that visitors see essential elements and convert.
- Use the Z pattern: The Z-pattern layout is ideal for pages that aren’t content-heavy. Its design mimics the human eye’s route when it reads—left to right, zigzagging from top to bottom.
- Add plenty of white space: White space, otherwise known as negative space, is the area on a page that helps highlight or draw attention to a specific page element. This design tool helps reduce clutter on your page and makes users focus on particular landing page elements, such as the CTA button.
ActiveCampaign’s landing page features a Z-pattern, has no clutter, and includes abundant white space.
Google expects your landing page experience to be transparent and credible. Your post-click landing page should include elements that make users feel comfortable entering their contact details.
Here’s how you do this:
- Present the offer before you ask them to fill out the form. Ensure you have given users all the information about the offer before asking them to fill out a form.
- Add your contact information. Giving people a phone number they can call establishes trust. The same is true for a live-chat option.
- Provide social proof. Testimonials and customer badges make your offer more authentic and add human appeal to the page.
Hootsuite’s landing page features their customer count and badges from notable customers:
Add a clear, contrasting CTA button
The user journey that starts with the ad click ends with the post-click landing page CTA button click. So, it’s essential to ensure your CTA is prominent and personalized to the offer.
For example, TransUnion’s CTA button contrasts with the page background and features copy relevant to the offer:
Start improving your landing page experience using these seven tips and work toward getting a high Google Ads Quality Score.
If you’re confused about how to create personalized post-click landing pages for all your ads, Postclick can help. See our offer below.
Get your complimentary conversion analysis
We want to offer you a complimentary analysis of your ad campaigns. We will review your campaigns to analyze your post-click health, compare your site against industry and competitive benchmarks, and identify the most comprehensive opportunities to increase your ROAS. Our team will share insights on how to increase your conversion rates, in addition to a comprehensive competitive analysis. Request your analysis here.